Store Policy

Effective Date: July 14, 2026

Thank you for shopping with GameResonance. We are committed to providing a smooth shopping experience and clear information about shipping, returns, and refunds. Please read this policy carefully before placing an order.​

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed or shipped on weekends or U.S. federal holidays. During periods of high demand, holidays, or unforeseen circumstances, processing times may be longer.

Shipping Times

Because GameResonance operates as a dropshipping business, products are shipped directly from our trusted suppliers.

Estimated delivery times are:

• United States: 5–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on factors such as:

• Supplier processing times

• Shipping carrier delays

• Weather conditions

• Customs inspections (if applicable)

• High order volumes

• Other events beyond our reasonable control

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotions offering free shipping will be clearly indicated on our website.

Order Tracking

When available, tracking information will be provided by email after your order has been shipped. Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

GameResonance is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We may request photographs of damaged items or packaging to assist in resolving your claim with the shipping carrier or supplier.

Returns & Refunds Policy

Return Eligibility

We want you to be satisfied with your purchase. You may request a return if:

• The item arrives damaged or defective.

• You receive the wrong item.

• The item is significantly different from its description.

To be eligible for a return, the item must:

• Be returned within 30 days of delivery.

• Be unused and in its original condition, unless it arrived damaged or defective.

• Include original packaging, accessories, and documentation where applicable.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, unless they are defective or required by applicable law.

Examples may include:

• Personal care items

• Used fitness accessories

• Clearance or final sale items (if clearly marked)

Return Process

To request a return, please contact us before sending any item back.

Please include:

• Your order number

• Your name

• A description of the issue

• Photographs if the item is damaged, defective, or incorrect

Return instructions will be provided after your request has been reviewed.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account after it has been processed.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect product.

Exchanges

If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund where appropriate and subject to product availability.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered processing or has been shipped by our supplier, it generally cannot be canceled. In such cases, you may request a return after delivery if the item qualifies under this policy.

Contact Us

If you have questions about shipping, returns, or refunds, please contact us:

GameResonance

Email: lbir7238@gmail.com

Phone: 801-688-2228